About this form

Eligibility will be assessed by our trainers and a payment request will be generated. After acceptance and payment will your enrollment be secured.

Privacy and Collection Statement

Educational authorities such as Camden College and the National Centre for Vocational Education Research conducts surveys of past and existing students for customer satisfaction and improvement purposes. You may be contacted unless objections have been expressed.

Procedure for Handling Complaints and Appeals

On receiving a verbal Complaint, Camden College will listen to the candidate and make a determination as to whether there is any validity to the complaint. This must be done in an open, non-defensive and receptive manner. The complaint should be managed at this stage if possible. If the Complaint cannot be resolved at this time, then a complaints form is to be filled out with full details together with any required attachments. Please note that a Complaint is determined to be a serious matter and will be handled accordingly, it is to be treated differently to a feedback form regardless of whether feedback is good or bad.

Once a complaint form has been filled out and marked to the attention of Camden College personnel, the matter will be investigated and an evaluation form will be completed, any rectification deemed to be necessary will be documented and actioned and a response explaining what action has been taken sent to the complainant within 14 days. All documentation will be filed in Camden College records and if the complainant is not satisfied with the response to the complaint, they have the right to request another review to be conducted by the executive of Camden College.

Where a feedback form has been filled out and there are one or more negative comments about an aspect of the Assessing, a similar process will take place where the feedback will be investigated and actioned with the appropriate documentation filed.

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