Privacy and Collection Statement
Personal information collected as a result of this application will be used by Camden College for general student administration and assessment purposes. Only authorised personnel of Camden College will have access to this information. Your personal information may be disclosed to Australian and State Government authorities and agencies. No further access to your personal information will be provided without your consent unless authorised or required by law. Please contact Camden College if you wish to access or amend any of the personal information on this form or if you have a concern or complaint about the way your personal information has been collected, used, stored or disclosed.
Educational authorities such as Camden College and the National Centre for Vocational Education Research conducts surveys of past and existing students for customer satisfaction and improvement purposes. You may be contacted unless objections have been expressed.
Procedure for Handling Complaints and Appeals
Appeal Procedures for the handling of complaints and appeals are designed to resolve differences, and bring about benefits with due regard for the interest of the candidate and Camden College. The procedures are based upon mediation and conciliation.
On receiving a verbal Complaint, Camden College will listen to the candidate and make a determination as to whether there is any validity to the complaint. This must be done in an open, non-defensive and receptive manner. The complaint should be managed at this stage if possible. If the Complaint cannot be resolved at this time, then a complaints form is to be filled out with full details together with any required attachments. Please note that a Complaint is determined to be a serious matter and will be handled accordingly, it is to be treated differently to a feedback form regardless of whether feedback is good or bad.
Once a complaint form has been filled out and marked to the attention of Camden College personnel, the matter will be investigated and an evaluation form will be completed, any rectification deemed to be necessary will be documented and actioned and a response explaining what action has been taken sent to the complainant within 14 days. All documentation will be filed in Camden College records and if the complainant is not satisfied with the response to the complaint, they have the right to request another review to be conducted by the executive of Camden College.
Where a feedback form has been filled out and there are one or more negative comments about an aspect of the Assessing, a similar process will take place where the feedback will be investigated and actioned with the appropriate documentation filed.
Maximising Knowledge and outcomes through Recognition of Prior Learning
Gathering any evidence of previous experience through RPL or Credit Transfer and submitting it to a Camden College assessor may reduce the amount of time required to assess the qualification. You will need to provide comprehensive information in the form of references, other qualifications and documents, photographs etc. and be prepared for ‘challenge testing’ by our Assessor to verify competence. There are four key principals of RPL Assessment and they are:
- Validity. Assessment against the unit of competency contained in competency standards for assessment must cover a broad range of knowledge and skills. Judgement must be based on sufficient evidence.
- Reliability. The criteria for the judgement of competence must be stated clearly and adhered to.
- Flexibility. Assessment procedures should cover both on and off the job components of competency standards for assessment.
- Fairness. Reasonable adjustments should be made for assessment of people with special needs.